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Fairfax DFS 2011

Project_ID: 
11.09
PI1: 
James Ellis
Type: 
Local Government
Sample: 
Random sample of 3500 of the Fairfax County Department of Family Services clients.
Project Type: 
Surveys and data collection
Year: 
2011
The Fairfax County Department of Family Services survey is a client satisfaction survey. The survey is a self-administered paper survey that is mailed to clients’ home addresses. The survey was mailed to a random sample of 3500 clients. The survey also included a telephone follow-up to approximately 25% of the non-respondents. All questionnaires were made available in English and five additional languages: Vietnamese, Farsi, Spanish, Korean, and Arabic. This was the second survey conducted for the Fairfax County Department of Family Services.