The Fairfax County Department of Family Services survey is a client satisfaction survey. The survey is a self-administered paper survey that is mailed to clients’ home addresses. The survey was mailed to a random sample of 3500 clients. The survey also included a telephone follow-up to approximately 25% of the non-respondents. All questionnaires were made available in English and five additional languages: Vietnamese, Farsi, Spanish, Korean, and Arabic. This was the second survey conducted for the Fairfax County Department of Family Services.